- ∞Unlimited bookings
- ✨All AI features included
- 🌐Your own branded booking website
No credit card needed
Help Center
Find answers to your questions and get the most out of Omcean Booking
Getting Started
Step-by-step quick-start guides for first-time users — admin setup walkthroughs for getting your booking site live, and customer tutorials covering account, bookings and passes.
Admin Quick Setup
- How to Quickly Open the Booking System on Your Computer (OB WebApp)
- Quick Setup Tutorial - A Tour of the Interface
- Quick Setup Tutorial - Appointments (Appointment Module)
- Quick Setup Tutorial - Business Information
- What's the difference between the Schedule and Appointment modules?
Group Classes
Set up and run group classes — class library, scheduling, recurring class series, courses, attendees, check-in and instructor management.
Appointments
Set up and manage one-to-one appointments — service definitions, instructor availability, booking flow and customer-facing scheduling.
Appointment Setup
Availability
Passes & Payments
Passes, points, memberships and the payment flows behind them — creating passes, binding to classes, online payments, refunds, shop items and payment history.
Discounts
Passes & Memberships
- Add a pass to Multiple Accounts or Tag Groups at Once
- How do I create a new pass for my customers?
- Adding or removing passes from customer accounts
- Allow Customers to Transfer Pass by Themselves
- How can I let customers book classes outside their pass validity dates?
Payments & Refunds
Customers
Customer accounts and the people behind them — account management, tags and groups, communication, roles and permissions, and the admin's own account information.
Account Information
Communication
Customer Accounts
- After creating an account for a customer in the backend, how does the customer log in?
- Terms and Conditions
- Unable to Find Customer Account
- User - Merge Accounts
- How do I add new users or let customers register themselves?!
Tags & Groups
Notifications
Keep customers and staff in the loop — push notifications, automated email and SMS, reminder rules, and the history of what's been sent.
Automated Reminders
Email History
Email Notifications
Notification History
Custom Features
Optional add-on features tailored to specific business needs — business-management tools, financial enhancements and third-party integrations.
Essentials
- Intake Form: Collect Customer Information with Custom Forms
- Reports
- How to Set Report Permissions for different roles?
- Waiting List
- Client login
Extras
- How do I set up online classes with video conferencing?
- How do I sync my booked classes to Google Calendar?
- How to Connect Multiple Zoom Accounts for Online Classes
- Dynamic Instructor Pay
- Sales Commission
General
- App Updates ＆ Differences Between App and Web
- What is Dependent Feature? How to Use It?
- How to Enable and Manage Custom Features
- How to Enable Custom Features
- Dashboard
System Settings
Configure how the booking system works — currency, timezone, calendar behaviour, reservation rules, customer account policies, pass behaviour and payment settings.
Calendar Settings
- Why are some classes not visible on the calendar?
- Attendance visibility
- Contact info on calendar
- Instructor conflict warnings
- Room conflict warnings
Configuration
- How do I view the calendar in different time zones?
- What to do if customers prefer not to use the app for booking?
- Currency
- Direct messaging
- Reservation type
Customer Settings
+ 3 moreCustomization & Appearance
Pass Settings
- How to Change Pass Unit from "Class" to "Point"
- How to Change Pass Unit from "Point" to "Class"
- Class price badge on pass
- Hide pass from customer
- Lock unpaid pass
Payment Settings
Locations
Set up your business locations — applies to both single-location and multi-location businesses. Manage each location's home page, opening hours, map, and (when Multiple Locations is enabled) tailor settings, payments, staff permissions and the customer-facing experience per branch.
Getting Started
Location Setup
- Adding, archiving & deleting a location
- Location Information tab
- Social media & business slogan
- Contact person
- Home Page tab
Per-Location Settings
- How per-location settings work
- Per-location Payment settings
- Per-location Appointment settings
- Per-location Online Payment options
- Per-location Receipt Printer
Staff & Permissions
Try the Booking System for 7 days
All Features Included