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Customers
Customer accounts and the people behind them — account management, tags and groups, communication, roles and permissions, and the admin's own account information.
12 articles
Account Information
1 articleCommunication
2 articlesCustomers
Built-in messaging feature / Group messaging
The messaging feature allows studios to communicate in real-time with others in the booking system.In addition to one-on-one messaging, the system also supports group messaging to multiple users, such as all instructors or all customers, making it particularly useful for announcements, notifications, or marketing promotions, thereby enhancing the efficiency of information delivery.Starting from version 13.00, the system supports group messaging to multiple users with 'tags.'
#messaging#group messages#communication
Customers
What's the difference between News, Blog, and Announcement posts?
Keep your customers informed and engaged with three types of posts: News for urgent updates with optional notifications, Blog for articles and content marketing, and Announcements for important information that customers must acknowledge.
#news#blog#announcements
Customer Accounts
6 articlesCustomers
After creating an account for a customer in the backend, how does the customer log in?
Explanation of three methods to log in to the account created in the backend.
#customer login#backend account#access
Customers
Terms and Conditions
The Terms and Conditions custom feature allows you to create a waiver that all customers must sign or acknowledge when they register or log in to your booking system. This ensures customers agree to your business policies before using your services.
#terms#waiver#policy
Customers
Unable to Find Customer Account
If a customer has registered but cannot be found in the user list by the administrator, or if the customer cannot find their account, please consider the following possible reasons and promptly assist the customer in identifying and resolving the issue.
#customers#accounts#troubleshooting
Customers
User - Merge Accounts
Duplicate accounts? Use "Merge Users" to combine 2 accounts' reservation and purchase history into 1 account!
#merge accounts#duplicates#customers
Customers
How do I add new users or let customers register themselves?!
There are two ways to create user accounts in your booking system: administrators can manually add users from the backend, or customers can register themselves through your booking page. This guide covers both methods, including the different login options available (email/password, Google, and Line) and how to configure user information and permissions.
#registration#user accounts#login methods
Customers
How to unlock a locked-out customer
When a customer accumulates too many no-shows the system can auto-lock their account, blocking new bookings until you (or an automatic timer) unlock them. This article covers what triggers the lock, what the customer sees, and the three ways to unlock from the admin side.
#locked customer#unlock#no-shows
Roles & Permissions
2 articlesCustomers
How to Set Instructor Permissions for the Calendar
Control what instructors can see and do on the calendar by configuring their permissions. This guide explains the different permission levels available and how to set them up based on your team's needs.
#instructor permissions#calendar#roles
Customers
Role Permissions Management
Businesses can flexibly authorize all roles to access different pages for viewing and editing permissions.
#roles#permissions#access control
Tags & Groups
1 articleTry the Booking System for 7 days
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