What LINE notifications are
LINE notifications send the same kinds of reminders the booking system already supports (class reminders, pass expiry warnings, cart-idle nudges, waiting-list updates, and more) through your LINE Official Account instead of (or alongside) the app's push notifications. Each notification type has a separate LINE toggle so you can pick exactly which messages flow through LINE.
To use this you need two things: the LINE Bot custom feature enabled on your booking-system account, and a LINE Official Account registered directly with LINE. The booking system connects to LINE through their Messaging API using credentials you generate on the LINE side.
Step 1 — Enable the LINE Bot custom feature
LINE Bot is an optional custom feature. Contact your account manager or our customer service to have it switched on for your booking system, or enable it from Admin → Custom Features if your plan allows self-service activation.
Once enabled, you'll see a new entry in the side menu: Admin → Custom Features → Line Bot. This is the home for everything LINE related on the admin side.
Step 2 — Connect your LINE Official Account
You need a LINE Official Account before Omcean Booking can send through it. Use these LINE-operated links:
- LINE Business homepage — choose your region and create an Official Account.
- LINE Official Account (Taiwan) — Traditional Chinese signup and pricing.
- LINE Developers Console — create a Messaging API channel and obtain its Channel ID and Channel Secret.
Then go to Admin → Custom Features → LINE Bot / Notifications → Content. Follow the connection steps under Important Information, enter the Channel ID and Channel Secret, save, and complete the webhook step shown by the page. Keep credentials private.
Step 3 — Customers link their LINE account
A customer receives personal LINE notifications after linking LINE to their booking account. From the customer side, open Account → LINE notifications:
- Tap Link LINE account.
- Sign in with LINE and approve the connection.
- Return to the notification page and choose which supported notification types to receive.
Customers can send a test notification, change individual preferences, or disconnect from the same page.
Choose which notifications send via LINE
Go to Admin → Custom Features → LINE Bot / Notifications → Content → Notifications. Turn on LINE notifications, then choose the supported events you want delivered through LINE, such as booking reminders, schedule changes, waiting-list updates, pass reminders, purchase confirmations, or cart reminders.
LINE notification enablement is separate from the Auto replies switch. Auto replies controls responses to incoming LINE conversations; Notifications controls system-generated event messages.
Review delivery history and LINE usage
Use Notification History in Omcean Booking to review whether supported messages were delivered, queued, suppressed, or failed. Use the Notification History tab on the LINE Bot / Notifications page for the LINE-specific view.
Message allowances and charges are managed by LINE. Open your LINE Official Account Manager to check the current usage and plan allowance. A delivered record means LINE accepted the message; it does not guarantee that the customer opened it.
LINE Official Account pricing — paid by you, not us
LINE Official Account pricing is set and billed by LINE, not by the booking system. The booking system only sends the messages; you pay LINE separately based on the plan you've subscribed to with them.
LINE Official Account currently has three tiers (names and amounts vary by region):
- Free / Communication Plan — a small monthly quota of included messages, no overage allowed.
- Light / Light Plan — a low monthly fee, several thousand included messages, no overage allowed.
- Standard / Pro Plan — a larger monthly fee, tens of thousands of included messages, with a per-message overage rate beyond the quota.
For current pricing in your region, check these LINE-operated pages (we deliberately link the LINE pages rather than quote numbers here because LINE adjusts pricing periodically):
- LINE Official Account pricing — Taiwan
- LINE Messaging API pricing (developers — global)
- LINE Official Account Help Center — pricing
Plan changes are made inside LINE Official Account Manager; the booking system does not need to be notified separately.
