Where is the messaging feature? (Admin)
Send message
In a conversation, messages you sent use your app colour. Messages from others have a light card background with a thin border.
Delete a message you sent:
- Find the message in the conversation. The trash icon appears next to the copy icon, but only on messages you sent.
- Tap the trash icon.
- Confirm by tapping Delete. Nothing is deleted until you confirm.
If several messages were sent together as one group, the whole group is deleted. The deleted message disappears from the conversation and does not come back when the conversation is opened or refreshed. This also applies to problem report conversations. If the deletion fails, the conversation stays as it was and you can try again.
Admin messaging permissions
Admin can send one-on-one or group messages, but messaging permissions may vary based on their role in the booking system, and they may be restricted from sending messages. These permissions can be adjusted in the 'Roles & Permissions' section of the admin side 'Settings' page.
Where is the messaging feature? (Customer)
Customers can access the 'Messages' page through the 'Inbox' on the main page, or by clicking the envelope icon at the top right to view or enter the messaging page. If allowed by the studios, customers can directly reply to messages from administrators in this page.
What are the messaging permissions for customers?
Studios can decide whether to enable the messaging feature for customers.
There are three options available:
- Not allowed.
- Allow customers to receive messages from admins or instructors. (Cannot send messages)
- Allow customers to send messages to admins or instructors.
*Cannot send messages to other customers.
