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Help & Contact
How to reach us when something breaks or you need help — bug reports to the engineering team, customer service for account and billing questions, and data-safety tools like recycle bin and backup vault.
8 articles
Contact Us
2 articlesHelp & Contact
Guidelines of Contacting Engineering Department Customer Service
Our online engineering team customer service provides platform-related information, including addressing operational inquiries, assisting with data queries, and offering feature consultations. We typically respond to your messages within 1 to 2 business days.
#contact#support#engineering
Help & Contact
How do I request a new feature for the booking system?
Have an idea for a feature that would make the booking system work better for your business? You can submit feature requests directly through the system. There are two options: paid custom development for features specific to your business, or free feature suggestions that may be added to our roadmap based on community demand.
#feature request#roadmap#custom development
Backup Vault
1 articleBug Reporting
2 articlesHelp & Contact
How do I report a bug or problem with the booking system?
Found a bug or experiencing a problem? You can report issues directly within the booking system. Our support team will review your report and communicate with you through the built-in chat feature. The more detail you provide, the faster we can help resolve your issue.
#bug report#support#troubleshooting
Help & Contact
Tips for Reporting Bugs
Using and Tips for Reporting Bugs in the Backend "Report Bugs" Feature
#bugs#reporting#support
Recycle Bin
3 articlesHelp & Contact
Recycle Bin (Restore deleted items)
Accidentally deleted important data? Don't worry — here's how you can restore it yourself!
#recycle bin#restore#deleted
Help & Contact
How to restore a deleted item from the Recycle Bin
The Recycle Bin shows soft-deleted records from the last three months — customers, passes, classes, recurring classes, customer-pass assignments, courses and class-schedule rows — and lets you restore any of them with one click. This article walks through which item types are supported, the step-by-step restore flow, the permission you need, and what does and does not come back when you restore.
#recycle bin#restore#deleted items
Help & Contact
How long are items kept in the Recycle Bin?
Items soft-deleted from the booking system show up in the Recycle Bin for the last three months. After that, they are no longer visible in the Recycle Bin UI even though the database still holds the deleted rows. This article explains the retention window, why no automatic purge happens, and what to do if you need to recover something older than the visible window.
#recycle bin#retention#deleted items
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