APP Advanced notifications

What is APP Advanced Notifications?

After enabling the "APP Advanced Notifications" in the custom features, the store can independently configure the content of notifications that app users will receive on their mobile phones and tablets, as well as the timing conditions for sending notifications.

Individual Push Notification Setting

＊The settings for personal notifications under "Account" are only visible in the mobile or tablet app.

Where customer checks notification history:

Send Test Notification

In User Edit ⭢ Extra ⭢ App Information, you can find the devices where the customer has logged in.

Click on the three dots menu to access the button SEND TEST NOTIFICATION.

After sending the test, go to the APP Notification History to confirm whether this account has received the notification on that device.

If no device appears under App Information, it means that this account has no record of downloading and logging in to the app.

[Instructions]

1. Click the "Others" tab.

2. Select "App Info."

3. Click the three dots on the device information.

4. Select "Send Push Notification Test."

APP Notification History

FAQ1: How to View Customer's Push Notification Settings?

[Instructions]

1. Click "Users" in the left sidebar.

2. Select a user.

3. Click "Others."

4. Select "App Info."

5. Click the three dots on the left of the device information.

6. Select "View Push Notification Settings."

FAQ2 : Why does the notification status still show "No" even though I’ve logged in to the app?

This issue is usually caused by the device's settings.

Please go to the Settings on the customer's phone or tablet and check whether the notification settings for the app are enabled.

Here is an example:

Apple (iOS)

[Instructions]

1. Tap "Settings."

2. Select "Omcean Booking."

3. Tap "Notifications."

4. Enable "Allow Notifications."

Android

[Instructions]

1. Tap "Settings."

2. Select "Apps & Notifications."

3. Tap "App Info."

4. Select "Omcean Booking."

5. Tap "Notifications."

6. Enable "Allow All Notifications."

Per-location notification content (Multiple Locations)

If the Multiple Locations custom feature is on, each location can have its own title, body and image for supported notifications. Customers then receive the wording of the location they booked with.

[Edit the default and every location in one window]

1. Select All locations in the location selector in the admin header.
2. Click Edit on the notification.
3. Turn on Customise per location. The toggle sits above the form, so it shows on every tab (Content, Image and Preview).
4. A row of chips appears under the toggle: Default plus one chip for each active location. Tap a chip to switch the editor to that wording. A location chip shows a Location content header.
5. Edit the default and as many locations as you like. Your edits are kept when you switch between chips.
6. Click Save once. The default and all locations' wording are saved together, and the window closes automatically.

Only locations that already had their own content, or that now have a title, body or image, are saved. Turning Customise per location off returns the editor to the default wording, and no location wording is sent when you save.

[Edit from a single location]

1. Select the location in the location selector.
2. Click Edit on the notification. If Customise per location is on for it, the editor shows a Location content header and edits only this location's wording.
3. Enter this location's title, body and image, then click Save.

• Blank fields use the default content. When editing a location (a location chip or a single location), title and body are optional. The default text is shown as a hint in empty fields, and the Preview fills any blank field with the default text, so you see exactly what customers at that location will get.
• Per location badge. Notifications with Customise per location turned on show a Per location badge after their title in the notification settings list. The badge updates as soon as you save.
• Location icon. With a location selected, notifications that have their own content for that location show a location icon on their Edit button. The list reloads when you switch location.
• Not turned on yet. If Customise per location is off for a notification, opening it with a location selected edits the default wording and shows Save as usual. The Customise per location toggle only appears in the All locations view.

Which notifications support it: notifications tied to a location, such as reservations, cancellations, absences, waiting list, class confirmations, class changes (time, instructor and room), class reminders, online classes, pass expiry, pass reminders and new passes, plus the matching Instructors / Admins notifications (including new purchases). Account-level notifications are not included and always use the default content.