What this setting controls
Customize text lets you rename the nine core concepts in your booking system: Pass, Class, Class room, Instructor, Customer, Appointment, Dependent, Calendar and Equipment. The new wording propagates everywhere those terms appear, in both English and Chinese, so a yoga studio can call them "Sessions" and "Teachers" while a salon can call them "Treatments" and "Therapists".
Dependent is the word used for the family members linked to a customer's account. Renaming it updates the term across the admin screens — the customer settings, the Dependents tab on a customer's record, the class attendee and waiting lists — as well as the reports and their exported columns, and the customer app.
Equipment is the word customers see for equipment hire. Renaming it — for example to "Boat" — updates the Equipment item in the customer side menu and the hire wording in the customer app, such as the Equipment page title, the "Choose equipment and a time" shortcut and "No equipment available".
How to customize a term
Go to Admin → Settings → Customization → Customize text. If your business uses settings per location, first pick the location with the location picker at the top of the page — each location keeps its own wording, and a location without its own wording uses the business default until you save it for the first time.
Each of the nine terms has an English field and a Chinese field, with Dependent listed between Appointment and Calendar, and Equipment listed after Calendar. Replace either or both, then save.
Both the English and the Chinese wording are required — a blank field blocks Save. For Dependent and Equipment, each of the two fields is also limited to 20 characters.
Important: for the English term, write the singular form only — the system handles pluralisation automatically. Writing "Sessions" or "Teachers" with the trailing "s" will produce wrong grammar elsewhere.
You may need to reload after saving
Some pages cache the term mapping at load time. After saving a change, refresh the customer or admin tab to make sure the new wording shows up everywhere. This is also stated in the help text on the settings page.
Example: yoga studio vs spa
A yoga studio might rename the defaults like this:
- Pass → Membership
- Class → Session
- Instructor → Teacher
- Class room → Studio
A spa or wellness clinic might use:
- Pass → Package
- Class → Treatment
- Instructor → Therapist
- Class room → Room
- Appointment → Visit
Pick wording that matches what your customers already say when they call or book — that gives the booking flow the strongest sense of familiarity.
Business type is now in Configuration
Business type is no longer on the Customization page. Change it in Admin → Settings → Configuration → Business type, then press Save.
After you save a new business type, you may be offered Update wording?. Accepting applies that business type's standard terminology (for example class, instructor and pass) to the wording. You can still adjust any of the terms afterwards here in Customize text.
The prompt only appears when the wording follows the business type you saved. Customization has its own settings-per-location toggle, separate from the one on Configuration:
- Wording per location — the prompt appears when you save a single location's business type, and updates that location's wording.
- Wording shared — the prompt appears when you save the business type from All locations, and updates the shared wording.
If the two pages are set differently (for example Configuration per location but wording shared), no prompt appears. Update the terms here yourself.
