Custom Features

#intake form#survey#feedback

Intake Form: Collect Customer Information with Custom Forms

Create custom forms to collect important information from your customers at key moments - during booking, after class, or anytime you need feedback. Build questionnaires with various question types, assign them to specific classes, and track all responses in one place.

Lisa Wang · Mar 25, 2024

#reports#finance#operations

Reports

How to efficiently manage financial matters using operational reports.

#reports#permissions#roles

How to Set Report Permissions for different roles?

Learn how to control instructor access to different report tabs in the Back Office, protecting your sensitive data such as revenue information.

Emily Zhang · Mar 16, 2026

#waiting list#bookings#capacity

Waiting List

When using the "Waiting List" feature, if the reservation list is full, customers can join the waitlist. If a spot opens up due to a cancellation, customers on the waitlist may be automatically added to the reservation list, increasing the class fill rate.

Lisa Wang · Mar 22, 2024

#client login#accounts#registration

Client login

Lets your customers register an account and log in to make bookings, view their history, and manage their passes online. This is the foundation that makes most other customer-facing features possible.

#bookings#classes#appointments

All bookings — run group classes and appointments together

Enable both the appointment and class reservation types in the same booking system. Use this when you offer group classes (yoga, fitness) and one-to-one services (consultations, treatments) under the same brand.

Customers

Terms and Conditions

The Terms and Conditions custom feature allows you to create a waiver that all customers must sign or acknowledge when they register or log in to your booking system. This ensures customers agree to your business policies before using your services.

#terms#waiver#policy

Sarah Chen · Dec 3, 2025

Extras

19 articles

#online classes#video conferencing#Zoom

How do I set up online classes with video conferencing?

Offer virtual classes by integrating video conferencing directly into your booking system. Students with reservations can join online classes with a single click, and instructors can start their virtual sessions right from the platform.

David Kim · Mar 22, 2024

#Google#calendar sync#schedule

How do I sync my booked classes to Google Calendar?

Keep track of your classes by syncing them directly to your Google Calendar. Once connected, your booked classes will automatically appear in your personal calendar. Instructors can also sync the classes they teach.

Lisa Wang · Mar 25, 2024

#Zoom#online classes#meetings

How to Connect Multiple Zoom Accounts for Online Classes

Learn how to connect multiple Zoom accounts to your booking system, automatically generate meeting links for scheduled classes, and manage your online teaching setup efficiently. This guide covers everything from initial setup to batch link generation.

#instructor pay#payroll#rates

Dynamic Instructor Pay

How to create and set up dynamic instructor pay.

#sales commission#revenue#tracking

Sales Commission

Track salesperson performance by assigning commission rates to pass and product sales, with flexible commission models to match your business needs.

#multiple locations#branches#management

Multiple Location

Manage all your business locations from one centralized dashboard with the Multiple Location feature. Learn how to create new locations, switch between branches, configure location-specific settings, and set staff permissions for individual locations.

Sarah Chen · May 9, 2024

#subscriptions#billing#memberships

Subscriptions

Subscriptions is a convenient payment model where customers can choose to pay a certain fee on a monthly or annual basis to continuously receive passes. They can easily book and attend classes without having to purchase a new pass each time. This payment model is widely used in various industries such as video streaming platforms, gym memberships, and magazine subscriptions.Benefits of Subscriptions1. Stable Income: Subscriptions ensure your business has a stable cash flow, helping with better planning and management.2. Simplified Process: Customers only need to subscribe once to have regular payments and receive new passes, eliminating the need for repetitive purchases and enhancing the class experience.3. Flexible Options: You can offer multiple subscription plans for customers to choose the one that best suits their needs.4. Customer Loyalty: The subscription model encourages customers to continuously attend classes or visit the store, increasing their loyalty and engagement with your business.

Emily Zhang · May 30, 2024

#photo album#sharing#gallery

Photo Album: How to Share Class Photos with Your Students

The Photo Album feature lets you capture and share memorable moments from your classes with students. Upload photos directly from classes or create curated albums to showcase your services. Control who sees each photo with visibility settings, and organize albums by category for easy browsing.

Lisa Wang · Jul 16, 2024

#photo album#class photos#gallery

Where can I see the uploaded class photos?

You can upload class photos to a specific course and choose who can view these photos. Whether before or after a class, you can upload photos to the photo wall of each classes on calendar. This feature is widely applicable to various industries. Here are two examples: Yoga Studio: After a yoga class, you can upload photos taken during the session to the course's photo wall and specify which students can view them. Art Class: You can upload pictures of course materials to the photo wall before the class, allowing students to preview or understand the content. Or, upload students' works to the photo wall after the class for the students to view.

Sarah Chen · Jul 17, 2024

Refunding Customer Passes

The pass refund feature was launched in version 13.03.It allows refunds of the remaining classes or points on a pass, along with the corresponding monetary amount.Applicable ScenariosCustomers request refunds due to specific circumstances.Businesses need to process refunds for passes due to operational reasons.

#refund#passes#payments

Sarah Chen · Dec 5, 2024

Sarah Chen · Jul 17, 2025

Loyalty System (Reward System)

Make every purchase a reason for your clients to come back!Automatically reward loyalty credits based on purchases. The system helps you drive return visits and boost repeat sales.While giving you full control over usage rules, restrictions, and timing. You set the marketing rhythm!Or would you like to motivate students to participate more actively in classes? By offering rewards for class attendance, students gain an immediate incentive to join classes right after purchasing their class cards.*The corresponding feature editing page has been released early in version 16.02 of the system. The current web version is 16.02, and the feature mechanism has been applied to systems version 16.01 and above. The editing page is expected to be visible in the app starting from the next update version 16.02.

#loyalty#rewards#points

Notifications

APP Advanced notifications

Editing APP notification content for different account types and configuring notification settings, including disabling Notifications.

#app#notifications#settings

#email#automation#notifications

Notifications

Automated Emails

Configure automatic email notifications for customers and administrators, customize email content, and manage individual email preferences.

#coupons#discounts#referrals

Coupons＆Discounts & Referral

The store can create promotions or gift for free to encourage customer spending

#payments#credit card#checkout

Online Payment

After enabling the "Online Payment" custom feature, customers can use the online payment functionality when purchasing courses online.

#pass terms#waiver#agreement

Pass Terms and Conditions

Pass Terms and Conditions allows you to create waivers that customers must sign when purchasing specific passes. Unlike the general Terms and Conditions, you can create different waivers for different passes, allowing for customized agreements based on the type of membership or service package.

Emily Zhang · Dec 3, 2025

#point system#passes#rollover

Point System

Allowing passes to be set for sale as either 'Class-based' or 'Point-based.Learn how to set it up: https://app.omceanbooking.com/help/10/24/97Setting up Transfer of remaining points from expired passes to new passes (top-up Function).This feature is "automated." The system will determine whether to rollover new and old passes based on your settings. You can also manually merge the remaining points of passes through the "Rollover Pass" feature on the user page.Manual rollover pass feature: https://app.omceanbooking.com/help/10/23/74

David Kim · Mar 25, 2024

#class package#passes#auto booking

Class Package

Purchase pass = complete booking!The "Class Package" feature is perfect for businesses that bundle classes for sale and want the system to automatically book them when customers purchase a pass.

David Kim · Mar 25, 2024

#pause accounts#memberships#passes

Pause accounts

Pause memberships during a planned business closure so customers do not lose paid days. While an account is paused, passes are extended automatically by the duration of the pause.

General

12 articles

#app updates#mobile#versions

App Updates ＆ Differences Between App and Web

Learn how to keep your Omcean Booking app up to date with step-by-step instructions for major and minor version updates on Android and iOS. This guide also explains the key differences between app and web version updates, including approval timelines.

David Kim · Mar 21, 2024

#dependents#booking#family

What is Dependent Feature? How to Use It?

When a dependent is created in a customer's account, during booking a class, the customer can choose which dependent attends the class.

Sarah Chen · Mar 21, 2024

#custom features#plans#trial

How to Enable and Manage Custom Features

Custom features allow you to extend your booking system with powerful add-ons tailored to your business needs. Learn how to browse available features, enable them based on your plan, try features with a free 7-day trial, and upgrade your plan for more features.

David Kim · Mar 22, 2024

#custom features#activation#settings

How to Enable Custom Features

Learn how to enable custom features and find them in your admin panel. Once enabled, features appear in the sidebar menu or can be accessed via the settings icon.

Sarah Chen · Mar 22, 2024

#dashboard#overview#reports

Dashboard

The practical features of the "Dashboard" cover multiple key metrics and management tools, specifically including:Check Number of Classes for TodayWeekly Revenue and Booking Count TrackingQuick View of Scheduled Courses for the Next 7 DaysTracking Expiring PassesManagement of Unpaid OrdersTotal Pass Sales MonitoringManagement of Bookings with Payment Upon ArrivalPayment VerificationOrder ManagementThese features form the core of the "Dashboard," helping enterprises monitor their operations from a macro perspective and adjust strategies and resource allocation promptly. For more detailed analysis and insights, it is recommended to use the "Reports" function alongside, providing multidimensional data intelligence to support sustained growth and precise management.

David Kim · Aug 12, 2025

#activity log#audit#tracking

How to use the activity log to track changes in your business?

The Activity Log is a comprehensive audit trail feature that records changes made to your business data. Use it to monitor updates, investigate issues, and maintain accountability across your team.

Sarah Chen · Mar 19, 2026

#custom features#plans#overview

What is a custom feature?

Custom features are optional add-ons that extend your booking system beyond the core booking and pass functionality. Each one adds a specific capability — a Loyalty system, a Branded App, LINE integration, a CRM — and you enable just the ones your business needs.

#plans#account info#feature count

Your plan and custom-feature count

Every booking system account is on a paid plan, and each plan includes a number of custom features you can enable at no extra cost. The Account Information page shows your current plan, expiry date, and how many of your included features are in use.

#free trial#custom features#plans

The free 7-day trial

When you try to enable a custom feature you don't have enough remaining points for, the system offers you a free 7-day trial of that feature. Use this to evaluate whether the feature fits your business before deciding to buy.

Buying additional custom features

If you need more custom features than your plan includes, you have two paths: upgrade your plan to a tier that includes more (or unlimited) feature points, or buy extra feature points as an add-on. Both are done from the in-app shop.

#add-ons#plans#upgrade

Plans explained

The booking system offers six paid plan tiers. Each tier has a different price point, a different ceiling on custom feature points, and different limits on customers, locations and other system resources. This article gives a high-level overview — for current pricing in your region, check the in-app Shop.

#plans#pricing#tiers

#trial expired#custom features#plans

What happens when a trial is used

Each custom feature can only be trialled once per account. When the 7-day free trial of a feature ends, the feature switches off unless you have added enough custom-feature points to cover it. This article walks through what you see and what your options are.

Professional

15 articles

Emily Zhang · Mar 22, 2024

Kiosk Customer Check-In: How to Let Students Check In Using a Tablet

Set up a self-service kiosk that allows students to check in for their classes using a tablet. Students can log in with email/password or scan their QR code to view reservations and mark attendance.

#kiosk#check-in#tablet

#website integration#iframe#embed

Website Integration

Embed your booking calendar, classes, passes, and other pages directly into your existing website using iframe technology.

Lisa Wang · Mar 22, 2024

#custom domain#branding#website

How do I set up a custom domain for my booking system?

A custom domain lets you replace the default app.omceanbooking.com URL with your own branded web address, like www.yourstudio.com. This makes your booking system easier to remember, more professional, and consistent with your brand. This guide explains what custom domains are, how to purchase one, and how to connect it to your booking system.

#branded app#mobile#white label

Branded APP

Booking app for your clients that matches the look and feel of your brand. Available for iOS and Android, the app offers the unique branded presence your business deserves.

Lisa Wang · Jun 3, 2024

#receipt printer#invoice#billing

Receipt Printer

After the business applies for the Amego (光貿電子發票) APP KEY and sets it up in the OB system, you will be able to choose to print the purchase recepit, download it as the PDF version, or send the receipt to the customer via email.

Emily Zhang · Jun 3, 2024

#gate access#security#check-in

Gate - System Setup

Physical gate (gate access control system) provide an effective way to control entry and exit, allowing only authorized members and customers to access designated areas, thus minimizing the risk of unauthorized individuals entering. This system replaces traditional manual verification, reducing the burden on venue management staff and saving labor costs.

Lisa Wang · Dec 3, 2024

#gate access#setup#hardware

Gate - Computer Setup

This guide introduces the gate computer interface and provides solutions to common issues.If you need to configure which pass types allow entry or specify certain individuals who can enter, please refer to the article "Gate (Physical Access Control System) - System Settings" and make the necessary adjustments within the reservation system.

David Kim · Mar 18, 2025

#api#integrations#developer

API – Integrate booking and customer data into your other systems.

Securely access and sync your booking data with your own tools through our well-documented REST API.

Lisa Wang · May 2, 2025

#kiosk#instructor#timekeeping

Kiosk Instructor Check-In: How to Track Instructor Working Hours

Set up a self-service kiosk that allows instructors to clock in and out for timekeeping purposes. Track working hours automatically and view attendance records for payroll and operational reporting.

David Kim · Dec 1, 2025

#custom page#content#branding

Custom Page

Create a fully customizable page for your business with rich text, images, and links that appears in customer navigation.

David Kim · Dec 1, 2025

About Us page

Display a customisable About Us page on your booking site, with templates, photo galleries and your business information so first-time visitors know who you are.

#about us#page#branding

News / Blog

Publish news and blog posts that appear on the customer home page and a dedicated news feed inside the booking site. Useful for announcements, promotions and articles.

#news#blog#announcements

Shop (sell items alongside passes)

Display equipment, clothing, accessories or any non-class items for sale in your booking system. Customers can buy them as standalone purchases or alongside a pass.

#shop#products#retail

#crm#customer relationships#pipeline

Customer Relationship Management (CRM)

Manage long-term customer relationships, track interactions, organise companies, set follow-up reminders and run pipelines. Aimed at studios that treat customer relationships as an ongoing sales process.

#ai chatbot#automation#support

AI Chatbot

Adds an AI-powered chatbot to your booking site that can answer common customer questions, look up class schedules and pass information, and hand off to a human when needed.

Social Media

8 articles

#LINE#notifications#integrations

LINE Bot / Notifications

You can connect the existing data in your system to your LINE official account, allow customers to view and book classes directly on LINE, and receive notifications from system via your LINE official account.Understand the difference between integration and connection → FAQ - Integration and Connection with LINE

#Google#reviews#social proof

How do I connect my Google Business Profile to display reviews?

Connect your Google Business Profile to automatically display your Google reviews and ratings on your booking page. This helps build trust with potential customers by showcasing real feedback from your existing clients.

David Kim · Mar 25, 2024

#Facebook#social media#reviews

How do I display my Facebook page posts and reviews in the booking system?

Connect your Facebook page to automatically display your latest posts and customer reviews directly within your booking system. This helps customers stay updated on your news and builds trust by showcasing your Facebook reviews - all without leaving your booking page.

#Instagram#gallery#social media

Instagram Gallery: How to Display Your Instagram Photos on Your Booking Page

Connect your professional Instagram account to automatically display your photos on your booking page. Showcase your work, studio atmosphere, and happy customers to attract new bookings.

#LINE#integrations#connection

Integration and Connection with LINE

Understanding which integration or connection mode is best suited for your system with LINE official accounts

Facebook Pixel: How to Track Customer Visits to Your Booking Page

Connect your Meta (Facebook) Pixel to track customer visits on your booking website. Use this data for Facebook/Instagram ad targeting, conversion tracking, and understanding your customer behavior.

#Facebook#pixel#tracking

Sarah Chen · Jun 3, 2024

#Facebook#messenger#social media

Facebook Messenger

Let customers contact your business via Facebook Messenger, optionally with bot auto-replies for common questions like opening hours and class schedules.

#Google Analytics#tracking#marketing

Google Analytics

Track visitor numbers, time on site, pages visited and marketing campaign performance for your booking website by connecting a Google Analytics property.