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System Settings
Configure how the booking system works — currency, timezone, calendar behaviour, reservation rules, customer account policies, pass behaviour and payment settings.
57 articles
Calendar Settings
9 articlesSystem Settings
Why are some classes not visible on the calendar?
Common scenarios and solutions for classes not visible on the calendar.
#calendar#classes#visibility
System Settings
Attendance visibility
Control which audiences (admin, instructors, customers) can see the attendee list for each class.
#attendance#visibility#classes
System Settings
Contact info on calendar
Show or hide the business contact information on the customer-facing calendar.
#contact info#calendar#visibility
System Settings
Instructor conflict warnings
Warn when the same instructor is assigned to overlapping classes.
#instructor#conflicts#calendar
System Settings
Room conflict warnings
Warn when two classes are scheduled in the same room at overlapping times.
#room#conflicts#calendar
System Settings
Start of week
Set which day of the week the calendar starts on.
#calendar#week#configuration
System Settings
Weekends displayed
Show or hide Saturday and Sunday on the calendar.
#calendar#weekends#visibility
System Settings
Weeks displayed for admins
Set how many weeks of classes admins see on the calendar.
#calendar#weeks#admin
System Settings
Weeks displayed for customers
Set how many weeks of classes customers see on the calendar.
#calendar#weeks#customer
Configuration
6 articlesSystem Settings
How do I view the calendar in different time zones?
When the device time zone differs from the business time zone, you can choose which time zone to use for displaying times.
#timezone#calendar#configuration
System Settings
What to do if customers prefer not to use the app for booking?
Solving the issue of customers not using the app and addressing the problem of notifications not reaching them.
#app#bookings#notifications
System Settings
Currency
Set the currency displayed for prices, payments and reports.
#currency#prices#configuration
System Settings
Direct messaging
Enable or disable customer-to-business direct messaging through the booking system.
#messaging#customers#communication
System Settings
Reservation type
Choose whether your business runs group classes, one-to-one appointments, or both.
#reservation type#classes#appointments
System Settings
Timezone
Set the timezone the booking system uses for class schedules, bookings and reports.
#timezone#schedule#configuration
Customer Settings
8 articlesSystem Settings
Share account
This feature allows customers to jointly use the same pass for reservations while using different accounts.
#shared account#passes#bookings
System Settings
Custom customer ID
Use a custom ID format for customer profiles instead of the system default.
#customer id#custom#profile
System Settings
Customer dependencies
Link family members or dependants to a primary customer account.
#dependants#family#accounts
System Settings
Guest checkout
Let customers complete a booking without first creating an account.
#guest checkout#bookings#accounts
System Settings
Lock customer access
Restrict customer access to specific features or pages of the booking system.
#access#restrictions#customers
System Settings
Shared accounts
Allow multiple customers to share a single account.
#shared accounts#customers#access
System Settings
Customer profile custom fields
Decide which extra fields show on every customer's profile — phone, birthday, address, emergency contact, health notes, and up to four fully-custom fields where you choose the label. Each field can be marked required so customers must fill it in before they can complete their first booking.
#custom fields#customer profile#intake
System Settings
Customer login methods
Choose which login methods customers can use to sign in to your booking site — email, Google, LINE, Facebook (when available) and Apple (iOS only). Enabling more methods reduces friction at the moment a customer first reserves a class; locking down to one or two methods keeps the sign-in flow simple.
#customer login#sign-in#social login
Customization & Appearance
4 articlesSystem Settings
How do I use the content editor to design my About Us page?
The content editor is a powerful drag-and-drop tool that lets you design beautiful pages without any coding knowledge. Build your About Us page using pre-designed blocks for text, images, buttons, and more. Customize colors, spacing, and layout to match your brand.
#content editor#about us#page design
System Settings
Customer side menu
Reorder the items in the customer-facing side menu so the sections your customers use most appear at the top. Items hide and show automatically based on which custom features are enabled — there is no manual hide control.
#side menu#customization#customer
System Settings
Customize text
Customize the wording used throughout the booking system in both English and Chinese.
#custom text#wording#localization
System Settings
Color scheme
Select the colour scheme used across your booking site.
#color scheme#appearance#branding
Pass Settings
11 articlesSystem Settings
How to Change Pass Unit from "Class" to "Point"
If there is a need for "Points to class pass" conversion, businesses can refer to this guide to setup.
#passes#classes#points
System Settings
How to Change Pass Unit from "Point" to "Class"
Businesses want to change "unit of pass" from "point" to "per class" can refer to this guide for setup.
#passes#points#classes
System Settings
Class price badge on pass
Show customers how many points or classes each booking will deduct from their pass.
#price badge#passes#classes
System Settings
Hide pass from customer
Hide a pass type from the customer-facing pass list.
#passes#visibility#hide
System Settings
Lock unpaid pass
Prevent customers from using a pass until payment has been verified.
#passes#payment#lock
System Settings
Pass expiring badge
Highlight passes that are approaching their expiry date in the customer view.
#passes#expiry#badge
System Settings
Pass transfer
Allow customers to transfer a pass to another customer.
#passes#transfer#memberships
System Settings
Restrict booking by pass expiration
Stop customers from booking new classes once their pass has expired.
#passes#expiry#bookings
System Settings
Restrict booking by purchase date
Limit how far ahead customers can book based on when they purchased their pass.
#passes#purchase date#bookings
System Settings
Pass activation settings: Activate on Purchase and Activation date - Locked
A pass's activation date is when its validity clock starts ticking — the expiration date is calculated from it using the pass duration. The Activate section has two settings that control when that happens and what customers can book around it. Understanding them helps you decide whether a pass should start counting down at purchase, or only when the customer actually starts using it.
#passes#activation#settings
System Settings
General pass settings explained
Every pass has a set of general settings that control how customers can see and use it: hiding it from the public pass list, limiting how often it can be used for bookings, and whether it can be transferred to another customer. This guide explains what each toggle does and when to use it.
#passes#settings#booking limits
Payment Settings
2 articlesSystem Settings
Per-location Payment settings
Configure deposit and payment-at-booking rules separately for each branch using the settings_checkout_location_enabled flag.
#payment#locations#checkout
System Settings
Payment at booking
Require customers to complete payment at the time of booking.
#payment#bookings#checkout
Reservation Settings
17 articlesSystem Settings
Customer Late Cancellation Penalty
The functionality is applied in version 13.01 of the app, and the settings page is scheduled to be available in version 13.02 (release timing may vary based on system stability; please check the Changelog at the top of the system for announcements).Customers are encouraged to cancel their bookings if they know they will be unable to attend, helping to prevent wasted class slots.If a customer cancels after the specified cancellation period, a penalty will apply. The business may choose either not to return the deducted class/points or to only partially refund the points.
#late cancellation#penalty#bookings
System Settings
Customers Booking Multiple Classes at Once (Appointment Module)
The admin can book multiple time slots at once, helping students complete their reservations quickly.
#bulk booking#appointments#admin
System Settings
Customers Booking Multiple Classes at Once
Customers can book multiple repeating classes or schedule courses at once for faster.
#bulk booking#recurring classes#reservations
System Settings
How can customers book multiple classes at once?
The Multiple Reservations feature allows customers to book several upcoming sessions of the same recurring class in one go. Instead of booking each week individually, customers can select multiple future dates and reserve them all at once - perfect for regulars who attend the same class every week.
#bulk booking#recurring classes#reservations
System Settings
Group Booking - Book Multiple Spots at Once
Allow customers to book multiple spots in a single reservation. Perfect for groups of friends, families, or corporate teams attending classes together.
#group booking#multiple spots#reservations
System Settings
Limit number of customer cancellation for a pass
You can set a limit on the number of cancellations allowed for each pass to prevent students from frequently canceling their class bookings. (This feature will be available on 12.03 version.)
#cancellations#passes#limits
Custom Features
Waiting List
When using the "Waiting List" feature, if the reservation list is full, customers can join the waitlist. If a spot opens up due to a cancellation, customers on the waitlist may be automatically added to the reservation list, increasing the class fill rate.
#waiting list#bookings#capacity
System Settings
What is an "Unpaid Classes"?
Explain the common reasons for generating unpaid classes, and the method to change unpaid classes to paid classes.
#unpaid classes#payment#bookings
System Settings
Booking open time
Set when bookings open relative to each class start time.
#booking time#schedule#configuration
System Settings
Cancellation penalty
Charge customers a penalty when they cancel after the cancellation deadline.
#cancellation#penalty#bookings
System Settings
Cancellation rules
Set how far in advance customers can cancel a booking and what happens if they cancel late.
#cancellations#bookings#policy
System Settings
Check-in
Enable class check-in and choose when the check-in window opens before each class.
#check-in#classes#attendance
System Settings
Multiple bookings per class
Allow customers to book more than one spot in the same class.
#multiple bookings#classes#reservations
System Settings
No overlapping bookings
Prevent customers from booking two classes whose times overlap.
#overlapping bookings#restrictions#classes
System Settings
One booking per class
Restrict each customer to a single booking per class.
#single booking#classes#limits
System Settings
Overbooking
Allow bookings beyond a class capacity, optionally routing extras to a waiting list.
#overbooking#capacity#waiting list
System Settings
Reservation time limits
Set time-based limits on when customers can submit new bookings.
#time limits#bookings#restrictions
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