Locations

Unified booking across branches

Lisa Wang

By Lisa Wang

June 7, 2026 · 2 min read

Multi-location stores share one URL, one customer account and one payment history. Customers switch branches in the picker — they don't sign up again at every location.

#locations#unified-booking#customer-account

Same URL, multiple branches

One customer-facing URL serves every branch in the business. There's no separate site per location and no separate domain to maintain — the active branch is determined by the customer's selection in the picker, not by the URL itself.

This keeps marketing simple: you advertise one address, link to one site, and let the picker route each visitor to the right branch. Branches that share a customer base benefit from a single, consistent entry point.

One account, all locations

A customer signs up once and uses the same account at every branch. Their profile, their saved payment methods and their payment history all follow them across locations, so a customer who normally trains at Branch A can drop in at Branch B without creating a second login.

Operationally this works because all branches share the same database and the same booking system. The only thing that changes when a customer switches branches is the active view — which passes, classes and calendar are surfaced — not the underlying account.

What stays unified vs what's per-branch

It helps to know which parts are shared and which are scoped to the active branch.

Unified across all branches:

  • Customer account, profile and login.
  • Saved payment methods and full payment history.
  • The customer-facing URL.

Scoped to the active branch:

  • The home page shown at /[location-slug].
  • Passes shown to the customer (filtered by locationIds).
  • Class lists and the calendar.
  • Address, hours and map.

The picker is the bridge between the two — it doesn't change who the customer is, only what they currently see.

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