- ∞Unlimited bookings
- ✨All AI features included
- 🌐Your own branded booking website
No credit card needed
Frequently Asked Questions
Find answers to common questions about Omcean Booking. Can't find what you're looking for? Contact our support team.
You bet!!! We offer a 7-day free trial of Omcean Booking to give you the chance to explore the platform. The trial site is live, so you'll be able to test it out with your real business data and workflows.
Yes. Enable and configure the LINE Bot Notifications custom feature to connect your LINE Official Account. Customers can open your booking pages from LINE to book classes and manage their bookings without downloading the OmceanBooking app.
LINE notifications require the channel to be configured, the customer account to be linked, and the relevant notification settings to be enabled. Available behavior depends on those settings; connecting LINE does not automatically enable every notification.
Yes. OmceanBooking supports a wide range of service-based businesses, including beauty salons, Pilates studios, yoga studios, gyms, massage centers, and medical aesthetics clinics. All can use the platform for online booking, class management, and customer information management.
The system allows businesses to set up service items, staff or therapist schedules, capacity limits, payment methods, and notification settings according to their needs. Clients can also book, cancel, or reschedule appointments online through the booking page. It is suitable for businesses with fixed-time classes or one-on-one services.
OmceanBooking offers four plans. Prices below are per month; choose the regular monthly rate or the discounted monthly rate when billed annually:
Basic: monthly TWD 1,999 / USD 29; annual TWD 999 / USD 19. Includes 1 custom-feature point and 400 bookings/month.
Essential: monthly TWD 2,999 / USD 49; annual TWD 1,999 / USD 39. Includes 4 custom-feature points and 600 bookings/month.
Growth: monthly TWD 3,999 / USD 69; annual TWD 2,999 / USD 59. Includes 10 custom-feature points and 1,000 bookings/month.
Guru: monthly TWD 4,999 / USD 99; annual TWD 3,999 / USD 89. Includes unlimited custom-feature points and 1,500 bookings/month.
Custom features have different point costs. Compare the total points your chosen features need, as well as monthly booking volume; 4 points does not necessarily mean 4 features. Some services have separate setup or service fees.
Yes. OmceanBooking supports app push notifications and, when the relevant features and channels are enabled, automated email and LINE notifications. Delivery depends on the notification type, business settings, customer preferences and whether the customer has connected the app or LINE account.
These channels can notify customers about bookings, cancellations and reminders. Not every event uses every channel. Configure the available options in notification settings and check the delivery records. General SMS appointment reminders are not offered.
Omcean Booking setup is configured by you to meet your business's unique needs. An onboarding specialist will walk you through setting up your Omcean Booking site shortly after you become a customer. Typically, it takes 1 week to complete setup and implement the live site. That estimated setup time is dependent on your active involvement.
Of course! Your software needs change as your business grows. Omcean Booking software scales easily, whether you have 1 site with 20 clients or are managing a national franchise. An account manager can work with you to ensure that you're harnessing the full power of Omcean Booking to meet your business goals.
Yes. OmceanBooking supports data migration. Our technical team can assist in transferring courses, members, or class package data from your old system to the new backend.
To ensure a smooth transfer, businesses should first organize the data to be imported (such as member information, class package details, and course records). The technical team will then handle the import and verification process.
Security is our top priority. OmceanBooking uses encrypted data transmission, role-based access control, and enterprise-level data centers, and complies with international data protection standards, including GDPR. The system automatically backs up all data, ensuring that both business and customer information is fully protected.
Yes! We offer comprehensive customer support including email support, live chat, detailed documentation, and video tutorials. Our premium plans include priority support and dedicated account management.
Yes. Customers can make appointments directly through the booking website without downloading the app.
If they choose to download the OmceanBooking app, they can receive push notifications and more easily manage their bookings.
Definitely! Omcean Booking offers extensive customization options including custom branding, colors, logos, booking forms, and even a fully branded mobile app. Make the booking experience uniquely yours.
Yes. OmceanBooking offers four default role types and also supports custom roles and permission adjustments, allowing businesses to control what each role can view and manage based on operational needs.
The four default roles are:
Account Admin: Has full access to all settings, including branches, courses, members, and permission adjustments.
Manager: Can manage courses, appointments, and some backend settings.
Instructor: Can view their own schedule, student lists, and attendance records.
Salesperson: Can view customer and sales information related to themselves.
Businesses can also create custom roles in the backend and fine-tune permissions for each function, such as whether a role can edit courses, view member information, or manage payments.
Role-based permissions help improve data security and make team responsibilities clearer.
Yes. OmceanBooking can manage multiple branches simultaneously, allowing business owners to view courses, bookings, and customer information for all locations from a single dashboard.
Administrators can set up separate services, instructor schedules, and course rules for each branch.
Different role permissions can also be assigned so that each branch only accesses its own data, while account administrators can view overall operations across all branches.
Note: Multi-branch management requires 5 custom featured points per additional location. This feature is only available on Growth plan (10 features) or higher. Basic (1 feature) and Essential (4 features) plans do not have enough feature points to support multiple locations.
OmceanBooking offers 40+ custom features organized into 4 categories:
Essentials: AI Chatbot, Class Package, Coupons & Referrals, Dynamic Instructor Pay, Google Calendar, Intake Form, LINE Bot Notifications, Loyalty System, Online Payment, Point System, Reports, Terms and Conditions, Waiting List
Extras: About Us, Advanced Notifications, Automated Emails, Booking, Discounts, Instant Messaging, Multiple Locations, News/Blog, Online Teaching, Pass Terms, Pause Accounts, Photo Album, Sales Commission, Shop
Professional: API, Branded App, Custom Domain, Custom Page, Gate Access, Kiosk Check-In (Instructors & Customers), Receipt Printer, Website Integration
Social Media: Facebook Messenger, Facebook Pixel, Facebook News, Google Analytics, Google Business, Instagram Gallery
Visit the Custom Features page in your admin panel to browse and enable features based on your plan.
Yes, we provide electronic invoices for all payments. Invoices can be emailed directly to you or printed off as needed.
We don't build or configure the system on your behalf, but we provide guidance and support so you can set it up yourself. This approach ensures you fully understand how the system works and can manage it independently in the future.
Our onboarding specialists will walk you through the setup process, answer your questions, and provide resources to help you get started quickly. Most businesses complete their setup within a week.
If you encounter any issues during your free trial, you can contact us via LINE at @letsbook or email us at hello@omceanbooking.com. Our team is happy to assist you with setup questions, feature guidance, or any technical issues you may experience.
Starting a free trial is quick and easy:
- Go to https://app.omceanbooking.com/en/register
- Enter your business name
- Sign up with Google or LINE
- You'll get 7 days to try out all the custom features
No credit card required. Your trial site is fully functional, so you can test it with your real business data and workflows.
Visit https://app.omceanbooking.com/demo. From there you can view the demo business setup, register and even book a class! Experience it all first hand without having to create a business.
Yes — automatically, in both directions.
When you (the business) cancel a class session — for example one occurrence of a repeating class — the system cancels every booking on that session for you: each customer's visit or points go straight back to the pass they booked with, everyone booked is notified, and the waiting list is cleared. You do not need to cancel the students one by one first.
When a customer cancels their own booking inside the free-cancellation window, the visit or points return to the original pass immediately. After the window closes, the class's cancellation rules apply instead: the booking can be refused, or cancelled with a penalty (a class pass forfeits that visit; a points pass is charged the penalty points you configured).
Both. The Terms & Conditions agreement is tied to the customer's account, not to how they signed up. Once your business terms are live, every customer who has not yet agreed is asked to review and accept them the next time they log in to your booking site or app — before they can continue booking — whether their account was created with LINE login, an email address, or any other method. Acceptance is recorded once per customer.
Not within a single booking. Each booking uses exactly one pass: when a customer books one or more spots in a class, every spot is deducted from the pass they selected, so that pass needs enough remaining visits or points to cover the whole booking. Two passes cannot be ticked for the same booking.
If a customer's remaining balance is split across two passes, the business can merge or roll over the passes from the admin side (Users → the customer's passes) so the balance sits on one card, and the customer books normally afterwards.
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