What Are Custom Features?
Custom features are optional add-ons that extend your booking system and let you choose the tools your business needs.
Feature categories:
- Essentials — core booking, payment, notification, business-management, and AI Chatbot tools.
- Extras — additional customer experience and operational tools.
- Social Media — LINE, Meta, Google, and other audience or analytics integrations.
- Professional — advanced tools such as the API, branded app, custom domain, kiosk, and access control.
The number of custom feature points you can use depends on your plan. The Custom Features page shows the current number enabled and the allowance for your account.
How to Find and Browse Custom Features
Open Custom Features from the admin menu. The page contains:
- All Features — browse every available feature by category and use search to find one quickly.
- Activated — see only the features currently enabled for the account.
- How It Works — learn how feature points, trials, and plans work.
- Log — review feature activations and deactivations.
Turn a feature card's toggle on or off to change its status. When a feature is enabled, use the cog on its card to open the configuration page.
How to Enable a Custom Feature
- Go to Custom Features → All Features.
- Browse or search for the feature.
- Turn on the feature card's toggle.
- Confirm the change if prompted.
After the feature is enabled, its card appears under Activated and its cog opens the configuration page. The feature count at the top of the page also updates.
If no feature points remain, the system may offer the feature's one-time 7-day trial if it has not been used before. Otherwise, disable another feature or upgrade the plan.
How to Try a Feature with a Free 7-Day Trial
When you turn on a feature without enough available points, the system offers a 7-day trial if that feature has not already been trialed on the account.
- Review the trial confirmation before accepting.
- The feature card shows its trial status while the trial is active.
- Each eligible feature can be trialed once per account.
- A used trial cannot be restarted from the page; contact the Omcean Booking team if you need help evaluating it again.
After a trial, keep the feature by making a point available or upgrading your plan.
Understanding Plan Limits: How Many Features Can I Enable?
The number of custom features you can enable depends on your subscription plan:
| Plan | Custom Features | Bookings/Month |
|---|---|---|
| Basic | 1 | +400 |
| Essentials | 4 | +600 |
| Growth | 10 | +1000 |
| Guru | Unlimited (∞) | +1500 |
Check Your Current Usage:
At the top of the Custom Features page, you'll see "Your custom features: X / Y" where:
- X = Number of features currently enabled
- Y = Maximum features allowed by your plan (or ∞ for unlimited)
Note: "Always Free" features do not count against your limit.
How to Upgrade Your Plan for More Features
If you need more custom features than your current plan allows, you can upgrade to a higher plan:
- Go to the Shop page (in the left sidebar under "General" or via Settings)
- Compare the available plans and their custom feature limits
- Choose your preferred billing period (1 month, 6 months with 5% off, or 12 months with 10% off)
- Click the shopping cart icon to add to cart
- Complete the checkout process
Plan Upgrade Benefits:
- Immediate access to additional feature slots
- Increased monthly booking capacity
- Better value with longer billing periods
Alternative: Purchase Individual Features
Some features can be purchased individually with annual pricing, separate from your plan limits. Look for pricing displayed on feature cards (e.g., "TWD $11,999 / year"). This is useful if you only need one specific premium feature.
How to Disable a Custom Feature
- Go to Custom Features → All Features or Activated.
- Find the enabled feature.
- Turn off the feature card's toggle.
- Review and confirm the deactivation.
The feature count decreases and its menu entry is removed. Existing settings and data are normally retained for a later reactivation.
Before disabling, review dependent workflows and customer impact. For example, disabling automatic replies or notifications stops those automated customer messages.
FAQ: What happens to my data if I disable a feature?
When you disable a custom feature, your data is typically preserved:
- Settings - Your configuration settings are saved and will be restored if you re-enable
- Historical Data - Reports, logs, and records created by the feature remain accessible
- Customer Data - Any customer information collected (e.g., intake form responses) is retained
However, active processes will stop:
- Automated emails will stop sending
- Active integrations will disconnect
- Scheduled tasks will pause
If you're unsure about a specific feature, we recommend testing with a trial first or contacting support before disabling critical features.
FAQ: Can I use the same feature trial again?
No, each feature can only be trialed once per account.
The 7-day free trial is a one-time opportunity to test a feature before committing. This policy ensures fair usage of the trial system.
If your trial has ended and you want the feature:
- Check if you have available custom feature slots in your plan
- If yes, simply enable the feature permanently
- If no, consider upgrading your plan or disabling another feature to free up a slot
- Some features can also be purchased individually with annual pricing
Tip: Make the most of your trial period! Use all 7 days to thoroughly test the feature and ensure it meets your business needs.
FAQ: Which features should I enable first?
The best features to start with depend on your business type, but here are common recommendations:
Essential for Most Businesses:
- Client Login (Always Free) - Allows customers to register, book, and view their history
- Reports - Track attendance, revenue, instructor performance, and more
- Intake Form - Collect important information from customers during registration
For Studios with Classes:
- All Bookings - Enable both appointments and scheduled classes
- Waiting List - Manage full classes and fill cancellations automatically
- Automated Emails - Send booking confirmations and reminders
For Growing Businesses:
- Online Payment - Accept payments through the booking system
- Coupons & Discounts - Run promotions and referral programs
- Multiple Locations - Manage all your branches from one dashboard
Tip: Start with the essentials, then add features as your business needs evolve. You can always try features for 7 days before committing!
