What this setting controls
Lock unpaid pass prevents customers from using a pass before payment has been verified. The pass appears in the customer's account but is greyed out and cannot be selected when booking. Useful when payment confirmation lags (manual bank transfer, cheque) and you do not want customers consuming visits before the money lands.
How to enable
Go to Admin → Settings → Pass → Lock unpaid passes. Turn on and save. Admins can still book with unpaid passes on behalf of customers — the lock only applies to customer self-booking.
Applies to every location: this setting is business-wide and cannot be set per location. If Multiple Locations is enabled, it is in the All locations card and can only be changed when All locations is selected in the location picker in the page header. With a specific location selected, a note asks you to switch to All locations to change it.
