Notifications

Send pass expiry reminders

Lisa Wang

By Lisa Wang

June 6, 2026 · Updated June 6, 2026 · 1 min read

Notify customers automatically when their pass is approaching its expiry date.

#reminders#pass expiry#notifications

Two different notifications cover passes nearing the end of their life:

  • Pass reminder — fires a configurable number of hours before the pass expires (e.g. 1 week before).
  • Pass expiring badge — visual badge shown on the admin attendance table when a pass is within the days-remaining or visits-remaining threshold you set in Pass Settings.

How to enable the pass reminder

  1. Go to Admin → Custom Features → Advanced Notifications → Customer → Passes.
  2. Turn on the Pass reminder toggle.
  3. Pick when it should fire — 1 to 6 days, or 1, 2 or 3 weeks before expiry. Default is 1 week.
  4. Pick the restriction:
    • Restrict by active — only the customer's most recently purchased pass triggers.
    • Restrict by type — only the last pass of each pass type triggers.
    • No restriction — every expiring pass triggers.
  5. Save.

How to set the expiry badge thresholds

Go to Admin → Settings → Pass → Pass expiring or nearly full. Set days-remaining and visits-remaining thresholds; either one triggers the badge in the admin view.

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