Appointments

What's an appointment service and when to use one

Lisa Wang

By Lisa Wang

June 6, 2026 · Updated June 6, 2026 · 2 min read

Compare the appointment module with the group-class module and choose the right fit for your business.

#appointments#services#overview

When to choose Appointments over Schedule

Appointments and Schedule are two reservation modes built into the booking system. Use Schedule when you publish a class with a fixed time and customers reserve a spot in it (yoga class at 9am, group HIIT at 6pm). Use Appointments when customers pick a time from an instructor's availability for a one-to-one service (consultation, massage, coaching). Both can run side by side if you enable "Schedule + Appointments" in Configuration → Reservation type.

What gets unlocked when you enable Appointments

Enabling appointments unlocks: per-instructor weekly availability, special-date overrides, optional add-ons that customers can attach to a booking, add-on groups with selection rules, a configurable customer booking flow (class / instructor / date) and a time-frame setting that controls how far ahead customers can book.

How to switch on Appointments

Go to Admin → Settings → Configuration → Reservation type and pick "Appointments" or "Schedule + Appointments". Save. The Appointments menu group appears in the admin sidebar, and the customer app exposes the new /appointment flow.

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