Classes, Appointments or Equipment hire
The booking platform has three booking types, shown as checkboxes under Settings → Configuration → Reservation type:
| Booking type | What it does | Use it when |
|---|---|---|
| Classes | You schedule a class and your customers reserve a spot. | You publish a session at a fixed time and people join it — yoga at 9am, group HIIT at 6pm. |
| Appointments | Your customers make an appointment from a range of available times. | The customer picks a start time from a service's and instructor's availability for a one-to-one or small-group service — consultation, massage, coaching, 1-on-2 training. |
| Equipment hire | Your customers rent equipment for a duration they choose. It reuses the appointment engine behind the scenes, with no instructor. | The thing being booked is a resource, not a person — courts, boats, bikes, rooms. |
With the All bookings custom feature you can tick more than one type; the old "Appointments" versus "Schedule + Appointments" choice no longer exists.
What gets unlocked when you enable Appointments
Enabling Appointments adds the Appointments page to the admin menu, with the tabs Upcoming · Classes · Instructors · Connect · Addons · Settings · How it works · Log. With it come:
| Feature | What it does | Learn more |
|---|---|---|
| Working hours and Special dates | Weekly availability per service and per instructor, with per-date overrides. | Set instructor weekly availability · Block specific time slots |
| Time frame and Buffer time - Open / Close | Per service: how often start times are generated, and the preparation and clean-up time reserved around each appointment. | Set the time frame between appointment start times |
| Daily class limit and Daily time limit | Per instructor: caps on how many appointments and how many hours one person takes in a day. | — |
| Add-ons | Items, groups and add-on classes that customers choose before confirming. | How Appointment Add-ons Work |
| Booking flow | The order of the customer steps (Classes / Instructors / Date) and the booking window that controls how far ahead customers can book. | Configure the appointment booking flow |
| Hire page | Added to the customer app when Equipment hire is enabled; reuses the same availability engine. | — |
How to switch on Appointments
- Go to Admin → Settings → Configuration → Reservation type (or Custom Features → All bookings → Settings).
- Pick the branch in the admin header location selector — the choice is saved per selected location, so repeat it for each branch that differs.
- Tick Appointments. If you also run scheduled classes or hire out equipment, tick those too; more than one type requires the All bookings custom feature.
- Save. The Appointments page appears in the admin menu and the customer app exposes the appointment flow.
Next, follow How Appointments Work.
