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Getting Started
Step-by-step quick-start guides for first-time users — admin setup walkthroughs for getting your booking site live, and customer tutorials covering account, bookings and passes.
18 articles
Admin Quick Setup
10 articlesGetting Started
How to Quickly Open the Booking System on Your Computer (OB WebApp)
You can add the booking system to your computer desktop as a Web Application (WebApp) using browsers like Chrome , enabling quicker access and run directly online.
#webapp#desktop#shortcut
Getting Started
Quick Setup Tutorial - A Tour of the Interface
Quickly learn where to find commonly used features in the OB reservation system, and make the most of its powerful tools.
#interface#tour#tutorial
Getting Started
Quick Setup Tutorial - Appointments (Appointment Module)
This article provides instructions on how to use the Appointment Module, explaining how to set up service hours and staff working hours．Other Related Articles:Learn How Customers Book Classes: Quick Setup Tutorial - Customer Make a ReservationLearn How to Book Multiple Classes at Once: Customers Booking Multiple Classes at Once
#appointments#setup#tutorial
Getting Started
Quick Setup Tutorial - Business Information
The Business Information section allows you to customize your booking website and showcase your business's unique identity. Here you can manage your business name, contact details, logo, cover photos, opening hours, and location information. All this information is displayed on your customer-facing booking page.To access Business Information, click Business Information in the left navigation menu under General. Click on your business name to open the edit view with multiple tabs for different settings.
#business information#setup#profile
Getting Started
What's the difference between the Schedule and Appointment modules?
Your booking system offers two different modules for managing reservations: the Schedule module for recurring classes and courses, and the Appointment module for flexible one-on-one or custom bookings. Most businesses use one or the other, though some use both. This guide explains how each module works and helps you understand which is right for your business.
#schedule#appointments#modules
Getting Started
Quick Setup Tutorial - Customers get a pass
Customers need to purchase a pass before making a reservation. Please read this article to learn how students can buy passes.When customers purchase a pass, there are 3 possible scenarios:Customer purchase passes via cash or bank transfer.Customer directly purchases passes at the studio without placing an order online.Customer purchase passes via credit card.＊If reservations can be made without purchasing passes, you can skip this article.
#passes#purchase#customers
Getting Started
Quick Setup Tutorial - How to Assist Customers in Booking Classes
When customers are unable to make a reservation on their own due to various reasons and require assistance from admin, the admin can refer to this guide on how to assist customers in booking classes.
#bookings#admin#tutorial
Getting Started
Quick Setup Tutorial - Schedule (Schedule Module)
This article provides instructions for using the schedule module. Businesses can use the "Schedule Module" to schedule classes to calendar, then customers can choose those scheduled classes and make reservations.
#schedule#setup#tutorial
Getting Started
Quick Setup Tutorial - Settings
Reservation and cancellation policies, calendar display, various permissions, and other settings.
#setup#settings#tutorial
Getting Started
Quick Setup Guide – Core Features
The basic/essential features provided by the system include: instructions on how to create users, classes, passes, and instructors.
#setup#core features#tutorial
Customer Quick Tutorial
8 articlesGetting Started
Customer Quick Start Guide
For customers making their first reservation with the OB app.
#tutorial#customers#onboarding
Getting Started
How To Use the Booking Website as Customer
This tutorial is for customers using our system for the first time.
#tutorial#customers#bookings
Getting Started
What to Do If Customers Cannot Log In After Logging Out?
Why is re-login necessary and how to troubleshoot login issues?
#login#troubleshooting#customers
Getting Started
How to book a class
Step-by-step guide for customers: find a class on the calendar, pick a time and confirm a booking.
#bookings#tutorial#customers
Getting Started
How to use your pass to book classes
How customers redeem a pass when booking — points, class units and bundled vs single-use passes.
#passes#bookings#customers
Getting Started
How to cancel a booking
Cancel a class booking before the cancellation deadline and get your pass credit returned.
#cancellation#bookings#customers
Getting Started
How to view your upcoming bookings
See all your confirmed bookings, waiting-list spots and past classes from the customer dashboard.
#bookings#dashboard#customers
Getting Started
How to update your profile and contact information
Update your name, contact information and profile picture from the customer account page.
#profile#account#customers
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