By David Kim
March 22, 2024 · Updated June 6, 2026 · 1 min read
If a customer has registered but cannot be found in the user list by the administrator, or if the customer cannot find their account, please consider the following possible reasons and promptly assist the customer in identifying and resolving the issue.
Solution ▶ The system defaults to displaying only 40 records. Click "Show more data" to load more users.
Explanation of three methods to log in to the account created in the backend.
The messaging feature allows studios to communicate in real-time with others in the booking system.In addition to one-on-one messaging, the system also supports group messaging to multiple users, such as all instructors or all customers, making it particularly useful for announcements, notifications, or marketing promotions, thereby enhancing the efficiency of information delivery.Starting from version 13.00, the system supports group messaging to multiple users with 'tags.'
There are two ways to create user accounts in your booking system: administrators can manually add users from the backend, or customers can register themselves through your booking page. This guide covers both methods, including the different login options available (email/password, Google, and Line) and how to configure user information and permissions.
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