What this setting controls
Cancellation rules let customers cancel their bookings within a defined window before class start. You can turn cancellation on or off, and set how many minutes before class the window closes. Outside that window customers cannot cancel themselves — they must contact you, or use the separate cancellation-with-penalty option if you have it enabled.
How to configure
Go to Admin → Settings → Reservation → Reservation cancellation. Turn the toggle on, then enter how many minutes before class start cancellation should close. The picker accepts hours plus minutes (e.g. 24 hours = 1440). Save when done.
Defaults
The default is cancellation enabled, with a 60-minute window before class start. Existing bookings are not affected by rule changes — only future cancellation attempts use the new window.
Individual class cancellation overrides can differ from the business default. Open the class's Reservation Cancellation section and check Use business reservation setting. For a problem with an existing booking, also check the affected session or occurrence and its effective cancellation deadline; a business setting alone does not establish which rule that booking uses.
