Custom Features

What happens when a trial is used

Lisa Wang

By Lisa Wang

June 6, 2026 · Updated June 6, 2026 · 1 min read

Each custom feature can only be trialled once per account. When the 7-day free trial of a feature ends, the feature switches off unless you have added enough custom-feature points to cover it. This article walks through what you see and what your options are.

#trial expired#custom features#plans

What the feature card looks like after trial

Go to Admin → Custom Features and find the feature. A consumed trial is marked TRIAL USED. If your plan has enough remaining points, you can enable the feature normally. If it does not, the system asks you to contact support about another trial instead of starting a new one automatically.

Your options after the trial

  • Free capacity by disabling another optional feature you no longer need.
  • Upgrade your plan if the features you need exceed its point allowance.
  • Leave the feature disabled if you do not need it.
  • Contact customer service to discuss another trial; it is not guaranteed.

The current self-service flow does not offer separate purchases of general custom-feature points.

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