Find the booking
Open Inbox → Upcoming Classes, or scroll to the Upcoming Classes section on the Home page. Find the class you want to cancel.
Check the cancellation status
Each booking has a coloured status line:
- Green Cancellation allowed — you are inside the free cancellation window.
- Green with penalty — you can still cancel but a charge applies.
- Red Cancellation not allowed — the window has closed; contact the business if you need help.
Opening the class shows the full policy box for that booking. Can cancel reads Yes whenever cancelling is possible, including when a charge applies — so read the charge line underneath before you cancel. The policy comes from that individual session, so two classes of the same type can have different rules, and the exact late-cancellation charge is stated: nothing when no penalty is set, the class deduction for a class pass, or the points charged for a points pass. While cancellation is still free, an extra line tells you what will be charged once the free window closes.
Cancel
Tap the red Cancel reservation chip below the status, or swipe left on the booking and tap the trash icon. Confirm in the dialog that appears. The booking disappears from your upcoming list; if a penalty applied, the points are deducted from your pass.
If the business has set up a cancellation form, a short form opens after you confirm and before the reservation is removed. Answer the questions and submit it to finish cancelling. When the form is required, closing it without submitting leaves the booking in place; when it is optional, you can skip it and the cancellation continues.
If the booking can no longer be cancelled, the Cancel reservation button is shown as unavailable and cannot be tapped. Contact the business if you still need the booking removed.
