Choose your booking type
Suggested reservation type: Classes + Equipment hire. Court hire by the hour is the main booking and coaching runs as classes, so Classes plus Equipment hire covers the centre without an appointment diary.
Tick Classes and Equipment hire under Settings → Configuration → Reservation type. Using more than one booking type needs the All bookings custom feature (switch it on at /admin/custom-features); the same three checkboxes then also appear under Custom Features → All bookings. The choice is saved for the selected location.
Create your classes
Start with these:
- Group coaching — 90 minutes, price 600
Group coaching is a timetable class; courts are equipment items with Standalone hire on. If a coach offers one-to-one sessions, create a class with Open for appointments on and start from the defaults below.
Classes are created once and then scheduled from the Calendar; prices here are per visit.
An appointment service is a class with Open for appointments switched on, edited at /admin/appointments/classes/:classId. In its Settings pill start from: default duration 60 minutes, Time frame 30 min, Buffer time - Open 0 min, Buffer time - Close 0 min, and Working Hours matching your opening hours. Connect staff to the service at /admin/appointments/connect and set each person's hours at /admin/appointments/instructors/:customerId.
Schedule your timetable
Schedule group classes from the Calendar as one-off, recurring or course (enrol for the whole series). Schedule Group coaching as a recurring weeknight class from the Calendar, with the waiting list on.
If you add a private service, set its flow under Booking flow:
Under /admin/appointments/settings → Booking flow, order the steps Classes → Instructors → Date:
- Classes: Enabled + Required
- Instructors: Enabled (not Required)
- Date: Enabled + Required
For one-to-one coaching the player picks the session first, optionally a coach, then a date — the Instructors step stays optional so new players are never blocked.
Passes and payment
Create these under /admin/passes (a visit pack is a number of visits plus validity days; a membership is a duration):
- Court credits (10 h) — visit pack, 10 visits, valid 180 days, price 3500
Court credits are deducted per hire hour; coaching is paid per visit. Coupons give members a discount on off-peak hours.
Cancellation window: under Settings → Reservation allow customer cancellation with a cutoff of 24 hours before the start (the field takes minutes, so enter 1440).
Customers and features
Dependents: Dependents stay off — players book under their own accounts.
Custom features to switch on at /admin/custom-features (each uses a feature point):
- Coupons & Discounts — discounts off-peak court hours.
- Automated Waitlists — fills released coaching spots.
- Branded Booking Website — lets casual players find a free court.
- Equipment — hires courts by the hour.
Worked examples for this business: Equipment for a Badminton Centre (Equipment → Items) and Appointment add-ons for a Badminton Centre (Appointments → Addons).
Do it with the assistant
The admin AI assistant reads this playbook and can set the business type, create services and classes, passes, link instructors, set working hours, buffers and the time frame, and enable features — every change is shown for approval before it is saved. Try:
- “Create a Group coaching class, 90 minutes, 600, every Wednesday evening.”
- “Add a Court credits (10 h) pass: 10 visits, 180 days, 3500.”
- “Enable Equipment hire and Coupons & Discounts.”
