Q&A with a client
Q: Before OmceanBooking, which small booking task pulled your attention away?
A:
What distracted me most was confirming leave, make-up lessons and booking changes over and over. When a parent adjusted a time at short notice we had to check class places back and forth, then hand the information on to a colleague. Each thing looks small, but it interrupts the work in front of you easily, and I was always carrying the worry of having missed what some parent needed.
Q: Which feature makes the day run most smoothly now?
A:
What works best now is being able to look up bookings, leave and class places in the system, so arranging a make-up lesson rests on something solid. With AI helping to organise the lesson notes, pull the information together and draft messages to parents, it is also easier for me to turn what I observed on the day into words that are clear and warm. For me, all of this makes the daily work run more smoothly, and leaves more of my attention for the children, the parents and the team.
Q: What do you want your customers to feel?
A:
I want parents to feel reassured, understood and well looked after. From the booking, to arriving at the centre, to getting into the water, there is someone paying attention to what they need. With the system and AI helping, we have the room to notice how a child is progressing, and to stay with them as they face what frightens them and try a little at a time. I hope every family who comes here can enjoy their time together at ease, and go home happy and trusting.
Case Study
Play and Swim
Parent-and-baby swimming in Taipei, handling over 4,000 bookings a month — where every leave request and make-up class used to be confirmed by hand.
