Q&A with a client
Q: Before OmceanBooking, which small booking task pulled your attention away?
A:
What distracted us most was scheduling members and reconciling the books. The studio does not only run one-to-one and pair coaching — outside coaches hire the space, and members come in to train on their own and pick up supplements while they are here. Without a system, every day went on messages back and forth to confirm times, on checking each coach's availability by hand, on whether the space had been double-booked, even on working out how many credits a member had left and how a coupon should be applied. All that small administrative confirmation ate up so much time, and it was easy to lose focus and not give the teaching on the floor our full attention.
Q: Which feature makes the day run most smoothly now?
A:
The one we feel most is online self-service booking combined with credits, rewards, coupons and the online store. Members open the official LINE account, look at the times and book or move a session themselves, and the system deducts the credits — all the back-and-forth is gone. The rewards and coupons we hand out at events can be applied directly, whether a member is buying classes or buying supplements and training gear from our online store, and every order and credit balance is clear in the back office. That has removed an enormous amount of manual reconciliation, and the coaches can read their own timetable at a glance and put their energy into training alongside members.
Q: What do you want your customers to feel?
A:
What YUSEN most wants to give people is a feeling of warmth, ease and no pressure. We want to offer members not only professional, safe training, but a way of exercising that is transparent and looks after life as a whole.
With booking this convenient, credits and rewards this clear, and a store that puts everything in one place, members no longer have to puzzle over arranging a class or counting sessions, and can keep track of both their progress and what they need day to day. We hope that from the moment they open their phone to book, to walking into the studio, to finishing a session, it feels like the careful, easy company of a friend — and that exercise becomes a part of life quite naturally.
Case Study
YUSEN Fitness
A Taichung studio running personal training, small group classes, self-directed sessions and space hire — where scheduling and reconciling used to eat the day.
