Can I search for a specific member?
Yes. Search the customer list by name and open the matching record. This is useful when someone calls about a class or visits the front desk.
Customer Management
Find the member, their bookings and the details behind the question.
- Search for a member by name
- Review the customer record
- Keep contact details current
No credit card needed
See it in action
Customer service example: Searching for details while a member waits
“When a member calls, I check their details and bookings together in OmceanBooking. I can answer without hunting for records or asking them to repeat themselves.”
Front-desk manager
Keep member details and booking history together in one place.
Update the member in front of you
Yi-An has changed contact details. Open the correct customer record and keep the information your team uses for bookings and follow-up in one place.
Check the visits left on Grace’s pass
Grace asks whether her class pack still has visits left. Open her account summary to check the pass and recent purchases before answering at reception.
Frequently asked questions
Customer Management: common questions
Can staff update a customer's details?
Staff with the relevant permissions can edit the customer record. For example, correct a phone number while the member is at reception.
Are customer records separate for classes and appointments?
No. Classes and appointments use the business's customer records. Open the member's record when helping them with either type of visit.
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Try the Booking System for 7 days
All Features Included
- ∞Unlimited bookings
- ✨All AI features included
- 🌐Your own branded booking website
No credit card needed