When do customers complete class feedback?
Feedback forms are associated with classes and completed after attendance. Use them to ask about the experience the customer has just had.
Class Feedback
Find out which movement needs another demonstration.
- Ask after attendance
- Combine ratings and comments
- Review feedback with class context
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See it in action
Studio example: reviewing a class
“A star rating tells me how someone felt. Their comment tells me what to keep doing: “Clear guidance and a lovely stretch.” I want both when I review a class.”
Studio instructor
Learning which parts of a session members appreciated.
Find the equipment that was missing
A member needed a lighter resistance band during shoulder exercises. Ask which station needed another option so the instructor can prepare it for the next circuit class.
Fix the details around a first visit
The class went well, but a new member could not find the entrance or bag storage. Ask about arriving and settling in, then add those directions to your welcome message.
Frequently asked questions
A little clarity before you start.
Can I collect comments as well as ratings?
Yes. Include a text question alongside ratings. Ask what helped or what could change so an instructor can understand the reason behind a score.
How is feedback different from a survey?
Class feedback asks about an attended session. Use Surveys to ask a selected group about a future decision, such as whether they want a 7pm class.
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