Rating an assistant answer now lets you explain what went wrong, not just give a thumbs up or down.
- Choosing thumbs down opens a short form where you can pick an issue - for example inaccurate, incomplete, not helpful, didn't follow instructions, or off-topic - and add up to 2000 characters of detail.
- This is now available to customers in the assistant chat, in addition to the admin assistant.
- Hovering a thumbs-down shows the issue and notes you saved, so you can see your earlier feedback without reopening the form.
- You can update or clear a rating you already left.
- If a rating fails to save, your previous rating, issue and notes are restored instead of being lost.
- The rating and copy buttons on assistant messages are now compact icon buttons, with a checkmark confirming a copy.
