The studio assistant and the AI chatbot tools in the admin portal both gained new controls.
- Rate a reply: customers can now give an assistant reply a thumbs up or thumbs down, and tap the same button again to remove the rating. Ratings are saved and still there after reloading.
- Conversation history: a new history button in the assistant lets customers browse past conversations, switch back to one, or start a fresh conversation.
- Copy and clear: customers can copy the whole conversation as text, or clear the chat and start over.
- Edit chatbot messages: studio admins can now open any recorded chatbot message and edit its text, and for assistant replies set the rating, the issue type and a reason.
- Archive training content: questions and answers and knowledge entries can now be archived instead of deleted, restored later, and shown or hidden with a new Include archived filter. Archived entries are marked with a badge.
- Search knowledge entries: the knowledge training list now has a search box covering the entry name and text.
