Bug Fix

Fixed staff appointment booking through the assistant, and clearer form guidance

Posted by OmceanBooking

We fixed two issues with the AI assistant's booking help.

  • Staff appointment booking now works. When a studio owner or staff member asked the assistant to book an appointment, the booking failed every time - and each failed attempt still held the time slot for several minutes, making bookable times disappear from the calendar. Appointments now book successfully, and genuinely unavailable times are still reported correctly.
  • Clearer guidance for intake and cancellation forms. When a class needs an intake form to book, or a cancellation form to cancel, the assistant used to say the form had to be completed "in the app", which sounded like customers needed to download something else. It now points customers to the same site or app they are already using - the class schedule to book, or My Reservations to cancel - where the form appears automatically.

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