A voucher is a pass
A voucher, gift or reward that customers redeem for a class or activity is set up as an ordinary pass. Each customer who receives it holds their own copy of that pass, so it is booked, used up, expires and is searched exactly like any other pass.
Because of this, a voucher is not tracked in the loyalty or reward-points pages. To see who has used it, look at the pass itself (see below).
Set up and give a voucher
- Create a pass for the voucher, with a name customers will recognise, a price of 0 and the number of classes the voucher is worth (usually 1).
- Leave online purchase turned off, so customers cannot buy it themselves.
- Link it only to the classes or activities the voucher can be used for.
- Add it to each customer who earned it from their account. See Add, remove, or merge customer passes.
The customer then books the class with this pass like any other.
See who has not used their voucher yet
- Open Bulk Management → User passes → Active.
- Filter by the voucher's pass.
Active lists every copy that still has a use left and has not expired, so this list is exactly the customers who have not used their voucher yet. The usage column shows how much of each copy has been used.
- A voucher that has been used up no longer appears under Active.
- A voucher that expired before it was used appears under Expired.
