Set up class reminder notifications (App and LINE)

What this notification does

The "Upcoming reservation" notification reminds customers of an upcoming class booking a configurable number of minutes before class start. It fires once per reservation and is delivered via push notification (the app) and/or LINE if your business has LINE messaging enabled.

How to enable

1. Go to Admin → Custom Features → App advanced notifications → Edit → Customers → Class reservations.
2. Turn on the Upcoming reservation toggle for the App push. The LINE toggle for the same notification is in the LINE Bot notification settings; turn on either or both.
3. Pick the trigger timing in Time before class starts — options are 30 minutes, 1, 2, 3, 6, 12 or 24 hours, or 2 / 3 days before class. Default is 3 hours.
4. Click Edit on the row to customise the Title and Body using placeholders like CLASS_NAME, CLASS_TIME, INSTRUCTOR, CLASS_ROOM and CUSTOMER_NAME.
5. Save.

What App and LINE share

App push and LINE use one saved setting per notification type. Some parts are shared by both channels and some are separate:

• Shared by App and LINE — the notification's Title and Body (edited with the row's Edit button, in English and Chinese) and the Time before class starts chosen for Upcoming reservation. Changing them on either the Advanced Notifications page or the LINE Bot notification settings changes what both channels send.
• Separate per channel — the on/off toggle. The toggle on the Advanced Notifications page switches the App push for that type; the toggle in the LINE Bot notification settings switches LINE for that type. Turning one off does not turn off the other.

Customer-side controls

Each customer can disable this reminder for themselves in their account notification preferences. The customer-side toggle key is notification_customer_preferences_upcoming_reservation.

FAQ: Is there a class reminder email?

No. The upcoming class reminder (Upcoming reservation) is sent only as an App push notification and/or a LINE message — there is no reminder email. Customers who are not logged in to the app and have not linked LINE will not receive it.

Automated Emails covers other customer emails, such as booking confirmations, reservation and class cancellations, no attendance, new passes and pass expiry.