New Feature

Test chat is now a recorded Evaluation space with answer feedback

Posted by OmceanBooking

The assistant test chat has become an Evaluation space you can review and rate, along with fixes to replies and forms.

  • Conversations are saved. Your test chats are kept for quality review and stay completely separate from your real customers' chat history.
  • Continue where you left off. Follow-up messages stay in the same test conversation for the selected customer, and starting with a different customer starts a new one.
  • Rate any answer. Mark a customer-facing reply as helpful or not, choose a reason, and add your own notes.
  • Chinese replies are no longer blocked when they contain in-app links or names written in lower-case letters.
  • Better forms. Questions that list the seven days of the week now show the proper day picker, and a question with only one option now lets you type your own answer instead of failing.
  • Booking, cancelling, waitlist and cart actions remain switched off in the test chat, so nothing you try there affects real bookings.

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