The AI assistant now handles booking deadlines, late cancellations and forms far more accurately.
- Booking time limits: the assistant can tell you the cutoff that applies to a specific class, service, repeating class, course or single session, and knows when an item follows the business-wide default instead of its own custom setting.
- Late cancellations: if the free cancellation window has closed but the class still allows cancelling, the assistant explains the cost first (a class pass loses the visit, a points pass is charged points) and only cancels after the customer clearly agrees.
- Clear refusals: when a booking or cancellation is not allowed, the assistant relays the exact reason instead of a vague message, and does not keep retrying.
- Intake and cancellation forms: when a class requires a form, the assistant directs the customer to book or cancel in the app, where the form is collected, rather than asking the questions in chat.
