You can now set up and look after your customer-facing AI Chatbot just by asking the admin assistant, instead of working through the settings screens yourself.
- Change the chatbot's name, avatar, personality, welcome message (English and Chinese), emoji style and how it hands a conversation over to your team.
- Turn the chatbot on or off for your website and custom domain, and switch AI replies on for LINE.
- Add, edit or archive question-and-answer pairs, and keep a separate list of named background knowledge entries the chatbot can draw on.
- Ask how much your customers used the chatbot over a chosen period, see recent conversations, and open a single conversation transcript.
Every change is shown to you for approval before it is saved, and edits only touch the fields you asked for, so nothing else gets overwritten. Usage and conversation reports cover your customer chats only - staff and test conversations are never included.
Also in this release: the chatbot's welcome message now appears only when you have the greeting turned on, and public website chat now has its own traffic allowance so busy visitor chat cannot slow down your team's assistant.
