Conversations with your LINE Official Account now give customers clearer feedback when the automated assistant handles their message.
- When the assistant takes on an incoming message, that message and any earlier ones in the chat are marked as read.
- This applies to one-to-one chats on accounts that use manual chat mode, where read status was not shown automatically before.
- Read status is skipped when automatic replies are turned off, or when the assistant will not answer the message.
- The read receipt never delays or blocks the actual reply.
