Bug Fix

LINE assistant no longer sends internal notes instead of a reply

Posted by OmceanBooking

We fixed a rare issue with the assistant on LINE.

  • If a reply was not successfully sent on the first attempt, the assistant sometimes ended the conversation turn by sending its own internal working notes to the customer.
  • The assistant now confirms a reply was actually delivered before finishing, and makes another attempt to send a proper answer if it was not.
  • Customers now receive exactly one clear reply per message.

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