Your LINE chatbot user list now makes it easier to see who is active and who is talking to your team.
- Each customer shows when they were last active and when they joined, with recently active customers listed first.
- Active handoffs to your team stand out at a glance, and handoff start and end times show in your business's time.
- The Human takeover, Handoff started and Handoff until columns, and the Pause AI / Resume AI option for each customer, now only appear when AI replies are turned on for your LINE chatbot. If AI replies are off, the list only shows what you need.
