When a customer on LINE asks to talk to a person, your AI chatbot now steps aside so your team can reply, and you decide how the handoff works.
- Hand over to your team: the AI chatbot pauses its replies in that conversation so your staff can answer directly.
- Choose how long it pauses: 1 hour, 4 hours, 24 hours, or until the customer asks for the AI chatbot back.
- Set your own wording: change the phrase customers send to bring the AI chatbot back, and the message they see when replies are paused, in English and Chinese.
- Log in and sign up still work: while AI replies are paused, customers can still log in, register or log out from your LINE menu or by typing it, and get the usual reply. Doing this does not end the pause, so your team stays in charge of the conversation.
