The assistant now finishes more of the cancellation for you, and admin summary cards are more reliable.
- Cancellation forms open in the chat. When a class requires a short cancellation form, the assistant now shows that form to the customer right there in the conversation on the web instead of telling them to go elsewhere. If a late-cancellation charge was already accepted in the conversation, it carries through to the cancellation.
- Clearer message on LINE. LINE cannot display the form, so on LINE the assistant now simply apologizes that the booking or cancellation could not be completed in the conversation and offers other help. The booking is left unchanged.
- Summary cards fixed. Cards for products, passes and classes whose names mix Chinese and English (for example a pass name containing an English word) no longer get stuck retrying and now display their summary normally.
