Improvement

Assistant improvements: reliable page handoffs, faster LINE replies, and clearer pass and schedule answers

Posted by OmceanBooking

We have made the in-app assistant more accurate and more reliable in several everyday situations.

  • When you accept an offer to be taken to a page, the assistant now opens exactly the page it linked, instead of searching again and sometimes landing on a parent or unrelated page.
  • Conversations on LINE now reliably finish with a reply. Long lookups no longer run past the reply window, and once the assistant starts sending its answer it stays focused on delivering it.
  • Pass names now appear only in the language of your conversation, so an alternate stored name is never shown or added.
  • Asking to cancel "another pass" now brings up the customer's pass history and asks you to pick the exact pass before anything is cancelled.
  • Changing a repeating class across several weekdays or times can now be done by selecting all of them in one list, instead of one at a time.
  • Appointment opening hours are no longer described as a conflict when a group class falls inside them; times that overlap are simply not offered to customers.
  • After you submit a value in an assistant form, the assistant now applies the change instead of looking things up again and stopping without saving.

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