Each class date keeps its own free-cancellation deadline. A date copies it from the class when the date is created and keeps it once someone books. If you change the class later, dates that already exist keep their old deadline.
- Ask your admin assistant why customers see a different cancellation deadline on one date, and it will show the deadline saved on that date.
- Ask it to change the deadline for that one date, or turn off free cancellation for it. Your class and your other dates stay as they are.
- A date with no bookings yet can go back to following your studio's cancellation setting. Once a date has bookings, it keeps its own deadline. This matches how the class editor works.
