Improvementv18.0.11

Ask customers why they are cancelling, plus a fixed order confirmation screen in Chinese and a retryable LINE sign-in

Posted by OmceanBooking

This release adds cancellation forms for every studio and fixes two problems customers were running into.

  • Cancellation forms are now available to all studios. When creating a form you can choose the Cancellation type, or start from the ready-made Cancellation template, to collect a reason and any extra details from the customer before their booking is cancelled. Leave the classes empty to apply it to every class.
  • The order confirmation screen loads again in Chinese. Customers using the app in Chinese could see the confirmation screen fail to appear after checkout. It now loads correctly, with class dates, day names and the next payment date shown in their own language.
  • Signing in with LINE can be retried. If LINE fails to start up, the sign-in button stays usable and a clear message is shown, so customers can simply tap again instead of being stuck.
  • Cancel reservation is properly locked. When a booking can no longer be cancelled, the Cancel reservation button in the class details window is now genuinely disabled instead of still responding to taps.

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