The AI Chatbot is now part of the Essentials feature group, and customer chat sessions are more reliable.
- AI Chatbot moved to Essentials: you will now find it listed with your essential features instead of the professional ones, so it is available at a lower tier.
- Chats stay connected: if the assistant briefly cannot load a conversation, the existing chat session is kept, so visitors can pick up where they left off on their next message or page load.
- Correct conversation per account: when the signed-in customer or business changes, the assistant no longer shows chat history or suggestions belonging to the previous account.
