Your AI assistant can now talk directly to your customers on your booking website, and you control how it looks and where it appears.
- Customer chatbot - customers can open a chat bubble on your website to ask questions, get suggested starter questions for the page they are on, and answer follow-up questions right inside the chat.
- Choose where it appears - turn the chatbot on for your OceanBooking website and for your own custom-domain site.
- Give it a name and a face - set your chatbot's name and pick one of five avatars, upload your own image, or use no avatar at all.
- Greeting on or off - decide whether customers see a greeting message when the chatbot first appears, and write it in English and Chinese.
- Emoji style - choose Automatic, Use emoji, or No emoji for replies.
- Rate the answers - give a thumbs up or thumbs down on any assistant reply, with an issue type and notes, so you can flag answers that need work.
- Test with a record - test conversations in Training are now saved for review, kept separate from real customer history, and you can switch the customer you are testing as without losing the transcript.
