A handoff to your staff on LINE no longer silences the AI for that customer forever.
- By default, AI replies now pause for 24 hours after a handoff, then start again on their own.
- This means a handoff that was not really needed, for example when a customer simply says no thanks to an offer, no longer leaves that customer without AI replies for good.
- You can still choose how long the pause lasts in your LINE Bot settings: 1 hour, 4 hours, 24 hours or permanent.
