If you turn off auto-replies for your LINE Official Account, your LINE menu still works for customers.
- Customers who tap a button on your LINE menu or a quick-reply button, such as Classes, Passes, Calendar, Shop or Notifications, now get the usual reply instead of no response.
- These button replies never use AI.
- Messages customers type themselves, the welcome message for new followers, and images still get no automatic reply while auto-replies are off.
- If you have paused replies for one customer so your staff can talk to them, that customer's menu buttons still get no reply, but they can still log in or register.
