Your LINE chatbot no longer tells customers something has happened when it has not.
- Customers are told they have been passed to a person only when the chatbot has actually paused its replies for them. Otherwise it offers to connect them to your staff.
- After a handoff, customers get your own handoff message word for word, including the phrase that turns the chatbot back on.
- Your escalation instructions now decide when the chatbot hands a conversation to your staff.
- When customers report leave, a substitute teacher or attendance, the chatbot no longer says it has recorded or passed this on, and it never gives a class head count. It cannot record these on LINE.
