Customer profiles now include a Device sessions view, so you can see how a customer has been using your booking app.
- Each session shows the platform (web, iOS or Android), device type and screen size, whether the session is still active, time spent, number of pages viewed, the last page opened, city and when the session started and was last seen.
- You can search the list and load more sessions as needed.
- Helpful when a customer reports a problem and you want to check what they were doing and on which device.
In the assistant, the conversation you currently have open is now marked with a CURRENT label and a highlighted row, so it is easier to tell which conversation you are looking at when browsing past chats.
