Asking your assistant to rename a customer's family member is now more reliable and clearer about what happened.
- Before the new name is applied, the assistant checks the customer's current family member list and confirms the one you picked still belongs to them.
- If that check cannot be completed, or the family member is no longer there, nothing is renamed and you get a short message explaining why - the assistant no longer retries on its own, swaps in a different family member, or opens the form again.
- If you cancel the form, or type a reply instead of submitting it, the assistant confirms that no name was changed rather than continuing with the rename.
- The same checks now apply when you come back to a rename form after leaving the page.
- The assistant no longer asks you for the new name a second time after you have already entered it.
