Late cancellations of equipment hires made through your AI chatbot or admin assistant now count every unit of the hire.
- Before the customer confirms a late cancellation, the assistant now tells them the full penalty for every unit, for example that a class pass loses 3 visits or a points pass is charged 6 points.
- The penalty recorded after the cancellation now matches what the customer was told.
- When customers ask to see their bookings, the cancellation penalty shown for each hire now covers every unit, the same amount they are told when they cancel.
