Your assistant is quicker to the point on LINE and in the admin, and you have more say in how it answers.
- When a customer tries to book a class on LINE that is already full, the assistant offers the waiting list for that exact session and joins it only after the customer clearly says yes.
- A customer asking how to get to you always receives a Directions link to your location.
- Cancelling a booking that carries a late-cancellation charge now always shows one clear confirmation before anything is cancelled.
- Answers on LINE, in the admin and in replies to submitted reports and requests are noticeably shorter, leading with the answer instead of a recap.
- You can save instructions for the whole business, and each admin can save their own preferences, such as asking for very short answers - these shape the wording without changing what anyone is allowed to see or do.
